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Branch Closures

JVCU and Coronavirus/COVID – A Message to Our Members

What Is Happening? – COVID-19 Is Spreading in NM

The health and wellbeing of our members and staff is our top priority. We are keeping a close watch on the spread of the coronavirus/COVID-19 and will continue to monitor updates from the Centers for Disease Control and Prevention (CDC) and other health officials.

Actions We Have Taken – We Have Closed Our Lobbies Only

In an effort to mitigate the risks and reduce the spread of COVID-19, Jemez Valley Credit Union has decided to close our lobbies at both branches but will remain open to provide services in a more remote manner.

What Can Our Members Do? – Use Our Remote Products and Services.

We are open for business and can serve our members needs. We ask that all members use the following services to conduct transactions at JVCU.


ONLINE BANKING:
www.jvcu.org – you can review account histories, make transfers, pay bills, and apply for a loan.


MOBILE BANKING:
Available in both the Google Play and Apple stores. You can review account histories, make transfers, and apply for a loan.


DRIVE UP:
Both branches have a full-service drive-up window where you can conduct transactions at the branch with an MSR.


NIGHT DEPOSITORY:
We will be processing these deposits on an hourly basis during normal business hours, including Saturdays.


TELEPHONE:  Speak to an MSR at either our locations.

  • San Ysidro -  575-834-0019
  • Jemez Springs -  575-829-3366

ATMs:
Members enjoy access to CU Anytime Machines as well as any Co-Op Network ATM. Most machines allow cash withdrawals, cash and check deposits, and transfers between account.


LOANS:
Loan applications can be obtained from the Drive-Up window or simply visit www.jvcu.org and apply online. Loan closings can be completed using secure emails and DocuSign.


SAFE DEPOSIT BOXES:
Please call us at 575-829-3366 to arrange for Safe Deposit Box Access.

 

What Else Are We Doing?

Enhanced Cleaning:
Additional cleaning measures have been implemented throughout our branches, including sanitizing commonly touched surfaces frequently throughout the day.
 

Travel:
Our Management Team is asking employees to carefully consider their travel plans and is actively monitoring international travel. 

 

Third Parties:
Jemez Valley Credit Union is reaching out to important service providers in an effort to verify appropriate plans are being developed for those businesses and limiting non-essential travel into our office from vendors.

Please know we take preparing for the risks associated with the coronavirus very seriously and have taken a number of measures designed to provide an uninterrupted banking experience for you and all of our members.  

What you can do to protect yourself and others: The CDC recommends a number of steps you can take to help prevent the spread of respiratory diseases. You can find this information at: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html 

  

Regards, 

Jemez Valley Credit Union