Beware of Fraud & Scams
Protect Yourself From Debit Card Fraud
Guard your card and PIN
Never give card and PIN to anyone
Download the CardNav App on your mobile device for early detection
Sign up for online banking to monitor your account
Review account statements regularly
Report lost or stolen card immediately by calling 888.241.2440
Suspected Account Fraud
If you suspect fraud on your account follow these steps:
Call JVCU to verify transactions
Close debit card and order new card
If fraudulent charges have posted (not pending, but posted) you have 60 days to come into Credit Union to dispute the charge
Never hesitate to call us with questions at 575. 829.3366
Beware of Scams
Know that city, state or federal government, including the IRS, WILL NOT call you for any personal information or demands for money.
Targets military families with overseas soldiers, claiming they are in trouble and need money.
If someone is in jail, that person will call or a bail bondsman will call. Police WILL NOT call to demand money for release.
If a pop-up window appears stating you have a virus with a phone number to call for removal, DO NOT call that number. Take your computer to a computer expert you trust for help.
Questions? Ask us! We are here to help. Call us at 575.829.3366
Don't Get Burned
Know the security features on US money before you accept it. For more information on how to detect counterfeit money go to uscurrency.gov