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Member Education

Regulation E:

Regulation E carries out the purposes of the Electronic Fund Transfer Act. In particular, it helps protect consumers from certain erroneous or fraudulent electronic transfers made from their account. Regulation E applies to consumer accounts only, including consumer checking and savings accounts. Regulation E does not apply to transactions on business accounts, including transactions made with Online Banking for Business.

If you suspect an erroneous or fraudulent electronic transfer was made from your consumer account, you should immediately contact a JVCU Branch at 575.829.3366 or 575.834.0019 to report the transaction.

If you feel you are a victim of identity theft you can report here: https://www.identitytheft.gov/

Tips from the Federal Trade Commission on Identity Theft: 
FTC.GOV/idtheft: https://www.consumer.ftc.gov/features/feature-0014-identity-theft

Tips from the National Cyber Security Alliance on Online Safety: 
StaySafeOnline.org: https://staysafeonline.org/

Tips from the Federal Government on Consumer Security:
OnGuardOnline.Gov: https://www.consumer.ftc.gov/features/feature-0038-onguardonline

Remember: JVCU will never contact you via unsolicited phone calls, emails, text messages, or over any other mediums to request your online banking credentials or personal information. As your credit union, we already have that information on file and will therefore never request such information. If you ever question the legitimacy of a request for your information, you should contact the credit union on your own to verify the request.

Website Educational pages info and links:

Tips from the Federal Government on applying for College (FAFSA): https://studentaid.gov/
Filling Out the FAFSA: https://studentaid.gov/apply-for-aid/fafsa/filling-out